FAQs

What payment methods do you accept?

We offer a wide range of secure payment options for your convenience, including:

  • Bank Cards (Visa, Mastercard).

  • E-wallets such as Apple Pay and Google Pay.

  • QR Payments like QRIS and PromptPay.

  • Bank Redirects such as FPX and BPI.

  • Real-time Payments like PIX and UPI.

 

Yes, all transactions on our website are protected by industry-standard SSL encryption to ensure the confidentiality and security of your banking information. We do not store any credit card details.

You may cancel your order within one hour of placing it. After this period, the order enters the processing and shipping phase and cannot be canceled. Please double-check your order before completing the purchase.

Shipping times vary based on your location, but generally, it takes between 15 to 45 business days. You can track your shipment using the tracking number we will provide you with immediately after the order is shipped.

 

Shipping costs are calculated based on the size, weight, and destination of the products. The final shipping cost will be displayed clearly on the checkout page before you confirm your purchase.

Yes. Once your order is shipped, you will receive an email containing a tracking number and a direct link to monitor your shipment’s status in real-time.

We apologize, but we do not offer returns or exchanges on products sold. This policy is in place to ensure the highest standards of quality, hygiene, and safety for all our electronic products. It also guarantees that every product you receive is brand new and has not been used by any other customer.

We make every effort to ensure all products are delivered in perfect condition. In the rare case that you receive a damaged product or one with a manufacturing defect, please contact our customer service team within 24 hours of receiving your order. Please attach clear photos of the damaged item, and we will assess the situation to take the appropriate action.

Yes, all products in our store are 100% authentic and come with a manufacturer’s warranty. You can find the specific warranty details for each product on its description page.

Yes, our customer support team is always ready to assist you. You can reach us via: